IS THE UV LIGHT LAMP COMPATIBLE WITH ALL HVAC SYSTEMS?
Yes, the UV Light Lamp is designed to be compatible with most standard HVAC systems. Its versatile design allows for easy integration into various types of systems, ensuring effective air purification regardless of your HVAC setup.
DOES THE UV LIGHT LAMP PRODUCE ANY OZONE?
No, our UV Light Lamp is ozone-free, ensuring safe and healthy air purification. Unlike some UV lamps that emit ozone as a byproduct, our lamp utilizes advanced technology that eliminates harmful microorganisms without generating any ozone, providing you with peace of mind about the air quality in your home or office.
CAN THE UV LIGHT LAMP BE USED IN CONJUNCTION WITH OTHER AIR PURIFIERS?
Yes, the UV Light Lamp can complement the effectiveness of other air purification systems for enhanced indoor air quality. When used alongside other air purifiers such as HEPA filters or activated carbon filters, the UV Light Lamp provides an additional layer of protection by targeting and neutralizing airborne pathogens, bacteria, and viruses, resulting in cleaner and healthier air for you and your family.
IS PROFESSIONAL INSTALLATION REQUIRED FOR THE UV LIGHT LAMP?
While professional installation is recommended for optimal performance, the UV Light Lamp can be installed by following the provided instruction manual. Our lamp is designed for easy installation and can typically be set up by homeowners with basic DIY skills. However, for those who prefer professional assistance, qualified HVAC technicians can ensure proper placement and integration of the lamp into your existing system, maximizing its effectiveness.
DOES THE UV LIGHT LAMP REQUIRE ANY MAINTENANCE?
Minimal maintenance is needed for the UV Light Lamp. Regularly inspecting for dust buildup and replacing the lamp every 2 years is recommended to ensure continued effectiveness. Additionally, cleaning the lamp's housing and surrounding components can help optimize its performance and longevity, ensuring that your indoor air remains clean and healthy for years to come.
IS THE UV LIGHT LAMP SAFE FOR USE AROUND PETS AND CHILDREN?
Yes, the UV Light Lamp is designed with safety in mind and poses no harm to pets or children when installed properly. The lamp's UV-C light is enclosed within a protective housing, preventing direct exposure to the light source. Additionally, our lamp is engineered to emit minimal heat, reducing the risk of accidental burns or injuries. Rest assured that with proper installation and usage, the UV Light Lamp is safe for use in any household or office environment.
CAN THE UV LIGHT LAMP BE INSTALLED IN OTHER AREAS OF THE HOME OR OFFICE FOR ADDITIONAL AIR PURIFICATION?
While the UV Light Lamp is primarily designed for HVAC systems, it can also be installed in other areas where air purification is desired, such as near air vents or in specific rooms. This flexibility allows you to target problem areas or high-traffic zones within your home or office, ensuring comprehensive air purification throughout your living or working space. Whether installed within your HVAC system or as a standalone unit, the UV Light Lamp provides effective and efficient air purification wherever it's needed most.
HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.
GENERAL SHIPPING INFORMATION:
Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~2 business days after your order is placed, and you will receive an email with the tracking number soon after. E-Packet is our primary carrier for U.S customers and for customers in countries/regions such as Canada, Europe, UK, Australia, New Zealand etc. Depending on where you live, packages are delivered within 5~25 days from the date of shipment.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
ADDRESS CHANGES:
Our warehouse staff are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
DO YOU SHIP INTERNATIONALLY?
Yes we ship internationally and to almost all countries. You will receive your shipment 5-25 days after the order is shipped. All orders are shipped out within 1 or 2 days.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.
WHY ISN'T MY TRACKING NUMBER WORKING?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes between 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you'll receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
All domestic (U.S) delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 30 days prior to the delivery of your order so make sure to contact us within that time frame. To get a hold of us to assist you please either use the Contact Us tab or email us at uvhome10@gmail.com
Do you still have a question? Send us an email via uvhome10@gmail.com and we'll get back to you within 24 hours guaranteed.